Not quite. Convenient virtual care has its limitations. HeP is designed to handle non-emergency medical conditions for concerns you would consider going to an urgent care for, or illnesses and injuries for which you would make a primary doctor’s appointment. However, it is not intended to be a substitute for your own primary care doctor, who knows you best. If your HeP doctor believes an in-person urgent care or emergency department visit is necessary, s/he will guide you on next steps to take.
For life-threatening emergencies please call 911 or go immediately to the emergency department.
HeP doctors cannot prescribe opiates/narcotic medication.
HeP doctors prescribe a maximum of 1 month supply of medications.
HeP doctors cannot manage pregnancy related problems.